When you own a property, it can take a lot of work to manage everything that needs to be taken care of. From ensuring everything is clean and tidy to dealing with problems, it can be challenging to handle independently. That's where the facility management company comes in—it runs a property's day-to-day tasks, ensuring everything is working correctly.
This industry has grown because businesses want to increase efficiency and save money by outsourcing these services. Additionally, there is a growing demand for integrated facility management solutions to help property owners comply with regulations and sustainability standards.
Unfortunately, as the industry demand increases, some people take advantage of this need and trick property owners into spending more money than they should. That's why it's essential to be careful and look for warning signs before hiring a facility management company in Australia. Doing so can protect your property and money and ensure that you work with a trustworthy company.
9 Signs You Should Avoid Before Hiring Facility Management Company
Keeping a building in good shape is a challenging job. It involves a lot of work and requires different kinds of professionals to get things done right. But finding the right contractor can be difficult. You need someone who can finish the job well, within your budget, and safely.
This blog is here to guide you on how to avoid common mistakes and help you find the most reliable management company in Australia.
Red Flag #1: Lack of Credentials (Certificate, Training, etc.)
When selecting facility management, it is crucial to consider their credentials. The company you choose should possess the necessary certificates and training qualifications to demonstrate their expertise and competence in managing properties.
These credentials are tangible evidence of their ability to handle the complexities of property management and ensure they are equipped with the skills and knowledge needed to provide you with top-quality services.
So, verifying the credentials of any facility management services you are considering is vital to ensure they meet the necessary standards and can deliver on their promises.
Red Flag #2: Prefers Call Transactions Over Face-to-Face
To have a successful business relationship, communicating is crucial.
Suppose you're working with a company that only wants to talk to you on the phone and doesn't want to meet you in person. In that case, it can make you worry about whether they're being honest and transparent with you. This is especially true if you're working with a company that manages a building or other facility.
Red Flag #3: Absence of Quotations
Find one that gives you clear and detailed information about what they'll do and how much it will cost. If they do, it can be easier to know what to expect, and you might have unexpected problems. So, choosing a company that provides clear and detailed quotations is always best.
Red Flag #4: Constant Deferral with, "We Can Discuss It After We Are Done"
Facility management must be transparent and reliable in dealing with clients. One way to achieve this is by being upfront about all concerns and queries. This approach fosters trust and confidence in the company and promptly addresses potential issues.
On the other hand, constantly deferring discussions until after the work is completed may be viewed as an attempt to avoid accountability or hide potential problems. This could lead to dissatisfaction on the client's part and ultimately damage the reputation of the facility management company in Australia.
Therefore, companies must prioritise open communication and transparency in client dealings to maintain a positive and trustworthy relationship.
Red Flag #5: Lack of a Risk Plan
A professional facility company should have a well-thought-out risk management plan. If they don't, they might not be ready for unexpected problems that could come up while working on a project. Having a plan helps them be prepared and avoid any surprises that could cause trouble.
Red Flag #6: Unknowledgeable About Their Jobs
Not knowing much about managing buildings and facilities is a big concern. People who are good at this job should know a lot about it and be able to help with any problems.
Red Flag #7: Rudeness
Maintaining a professional attitude is crucial in any business collaboration. A lack of professionalism from the facility management team can negatively impact your property.
Red Flag #8: Ambiguous Contract Terms
Understand what they'll be doing, how long it will take, and how much it will cost. A good facility management service should give you a clear and easy-to understand contract outlining all these details.
Be careful if they want to avoid giving you a contract or if the contract is hard to understand. If you don't know what you agree to, it could cause problems later, like disagreements or unexpected costs.
Red Flag #9: Inconsistent Communication
Collaboration can be one of the most effective ways to achieve outstanding results. Still, it requires a high level of communication between all parties involved. Communication must be practical and consistent to confirm that a collaboration is successful.
For example, if you are working with a facility management company and they demonstrate a pattern of inconsistent communication, such as delayed responses to emails or failure to provide regular project updates, it could indicate a lack of commitment or organisational issues within the company.
By ensuring that communication is clear, prompt, and consistent, you can guarantee that everyone is on the same page and that the project is progressing smoothly.
Conclusion
It's important to stay alert and recognise specific signals when choosing a facility management company in Australia to manage your property. These signs help you make informed decisions and protect your property and financial well-being. They also make for a better partnership between you and the management company you choose.
Don't Put Your Property at Risk; Call the Experts!
If you're looking for reliable facility management services in Australia, turn to Proactive Facility Management. We're an established facility management company that has the highest standards in our services while keeping costs affordable. You can trust us to care for your facility without any red flags.
If you want to learn more about what we offer, check out our service page or call 1800 898 748.